The after-sales service for non-infill artificial turf is not just "fault repair"—it's a full-cycle system covering technical pre-sale guidance, on-site installation supervision, warranty fulfillment, and long-term maintenance support. Leading brands like VivaTurf have transformed this service into "customized solutions" to address user concerns about durability and appearance stability.
I. Core Service Modules: Warranty, Repair & Maintenance
Warranty Fulfillment
- Duration: 5-10 years (varies by application).
- Coverage: Fading (ΔE >3), fiber shedding (>5%), backing cracks.
- Exclusions: Vandalism, extreme weather, improper installation.
- VivaTurf’s standard: 48-hour solution proposal, 7-day repair completion.
Fault Repair
- Channels: 24/7 hotline, WeChat, dedicated managers.
- Process: Diagnosis → Plan → Repair → Validation.
- Cost: Free for warranty claims; material + labor fees post-warranty.
Long-Term Maintenance
- Guides: Seasonal tips (e.g., snow removal, edge checks).
- Professional Services: Paid annual maintenance for large projects.
- Recycling: Old turf repurposed into eco-friendly materials.
II. Scenario-Specific Services
III. Choosing a Reliable Brand
- Verify written warranty terms.
- Check local service coverage.
- Review case studies and user feedback.
IV. VivaTurf’s Innovations
- 1-hour response guarantee.
- Digital tools for real-time tracking.
- Waterproof + turf maintenance bundles for rooftops.
Tags
non-infill turf artificial grass maintenance VivaTurf service turf warranty landscape turf care commercial turf repair municipal turf solutions DIY turf repair eco-friendly turf after-sales support turf recycling long-term turf care professional turf maintenance turf installation customer service
time：2025-08-25